Booking Terms & Conditions

Travel plans may change, We get it!

We are happy to accommodate your situation but also want to ensure transparency with our policy. Please read them carefully. By booking a group trip on this website, you agree to the following terms and conditions:

1. Booking & Payment

To secure a spot on a group trip, a non-refundable deposit is required at the time of booking. This deposit confirms your reservation and is applied toward the total trip cost.

Full payment must be completed by the deadline specified at the time of booking (Typically one month before trip date). Failure to complete payment may result in cancellation without a refund.
Pricing is based on double occupancy unless otherwise stated. If you prefer to stay in your own room, please reachout and we can arrange that separately for you.

2. Payment Plans

You can pay in full at once
We offer flexible payment plans to make your trip more manageable.

Payment plan schedules and deadlines will be clearly outlined at the time of booking.

All scheduled payments must be made on time. Late or missed payments may result in 10% late fee in addition to your monthly payment or cancellation of your booking.

3. Refund Policy

We understand that plans change. If you need to cancel your trip, the refund amount will depend on the timing of your cancellation:

Deposit on Booking Date: To secure your spot on a trip, a non-refundable deposit is required. This deposit guarantees your reservation. If you cancel your trip, the deposit remains non-refundable; however, it may be applied to another trip, subject to certain conditions.

More than 180 days before departure: Full refund of the amount paid, excluding the non-refundable deposit.

90 to 180 days before departure: Full transfer of the amount paid as a credit for a future trip.
- 60 to 90 days before departure: A 20% cancellation fee applies, with the remaining amount applied as a credit for a future trip.
- 30 to 60 days before departure: A 35% cancellation fee applies, with the remaining amount applied as a credit for a future trip.
- Less than 30 days before departure: No refund or credit will be issued. Your cancelation fee will be equal to your full booking value.
- Refunds will be processed within 30 days of approval. We strive to complete this process as swiftly as possible but acknowledge that some complexities may occasionally arise.

All cancellation requests must be submitted in writing via email to contact@whizqueen.ca

4. Refunds for Visa Denial

We understand that visa applications can be unpredictable. To qualify for a refund, travelers must submit official proof of visa denial from the consulate. If your visa is denied, we offer the following refund options:

If notified in writing at least 60 days before departure: Full refund of the trip amount paid, excluding the non-refundable deposit, which may be transferred to another trip.

If notified in writing less than 60 days before departure: A partial refund may be issued, subject to a 20% cancellation fee.

Refunds will be processed within 30 days of approval. Certain fees, such as non-refundable booking fees or third-party service charges, may not be eligible for a refund.

5. Itinerary Changes

We strive to ensure our travel itineraries are met, but we reserve the right to modify itineraries due to circumstances beyond our control and for the safety of our travellers.

The itinerary is subject to change due to unforeseen circumstances, including but not limited to weather, local regulations, or operational requirements.
We reserve the right to modify accommodations, activities, or schedules as needed. Changes to the itinerary do not entitle participants to refunds.

By completing your booking, you acknowledge that you have read and agreed to these Terms & Conditions. For any questions, contact us at contact@whizqueen.ca

Minimum Participation Requirement

For the trip to proceed as scheduled, a minimum of four (4) participants must sign up.

If by 3 months before the trip date, the total number of sign-ups is fewer than four (4), the trip will be canceled, and all payments made will be fully refunded.